Patient Portal – Privacy Policy & Terms of Use
Welcome
Welcome to Patient Portal (or the “Site”) hosted by MD Synergy Solutions, LLC (MD
Synergy), an online information and communications service provided by MD Synergy
in Woodland Hills, CA ("MDS" or "We" or "Us").This policy is intended to cover the
uses for all of the Site, although additional conditions, restrictions and privacy
policies may apply.
Your Personal Information
Your privacy is important to us. You will need to provide a Email and password to
access and use the Service. When you download your Personal Information from Your
data source (including, for example, medical expense information from visits to
healthcare providers) the Portal will store your personal information. We provide
the Patient Portal to you as a Business Associate to your Health Care Provider (or
“Practice”). As a Business Associate, we follow the rules that apply to Business
Associates under HIPAA and the HITECH Act, as well as any other privacy and security
rule surrounding your personal information that was agreed to between MD Synergy
and your healthcare provider.
Electronic Communication
When you visit MD Synergy Patient Portal or send e-mails to the Practice, you are
communicating electronically. You consent to receive communications from us electronically.
We will communicate with you by e-mail or by posting notices on this site. You agree
that all agreements, notices, disclosures and other communications that is provided
electronically satisfy any legal requirements that such communications be in writing.
Security
We employ reasonable and current security methods to prevent unauthorized access,
maintain data accuracy, and ensure correct use of information. Your account information
and profile are password-protected. We recommend that you do not divulge your password
to anyone. Our personnel will never ask you for your password in an unsolicited
phone call or in an unsolicited e-mail. Remember to sign out of your account and
close your browser window when you have finished your session. This is to help ensure
that others cannot access your personal information and correspondence if you share
a computer with someone else or are using a computer in a public place where others
may have access to it. Remember that certain portions of the website that you may
visit may be public places, whether solely for users within a practice or for any
users of our portal. Whenever you voluntarily disclose personal information online
- for example on message boards, through e-mail or in chat areas - that information
can be collected and used by others. No data transmission over the Internet or any
wireless network can be guaranteed to be perfectly secure. As a result, while we
try to protect your personal information, we cannot ensure or guarantee the security
of any information you transmit to us, and you do so at your own risk. Access to
our database is protected by physical plant security, with access limited to few
personnel. Thumbprint key-access locks as well as motion, and temperature detectors
are also part of our security. Our database IP is only accessible through our application
and not visible over the Internet. We have also taken those steps required of us
under the Health Information Technology for Economic and Clinical Health ("HITECH")
and HIPAA to protect the security and privacy of any patient information housed
on our website.
Health care disclaimer
The content, products and services offered herein are here to educate consumers
on health care and medical issues that may affect their daily lives. Nothing in
the content, products or services should be considered, or used as a substitute
for, medical advice, diagnosis or treatment. This site and its services do not constitute
the practice of any medical, nursing or other professional health care advice, diagnosis
or treatment. You should always talk to your health care provider for diagnosis
and treatment, including your specific medical needs. None of the products or services
offered through this website represents or warrants that any particular service
or product is safe, appropriate or effective for you. We advise users to always
seek the advice of a physician or other qualified health care provider with any
questions regarding personal health or medical conditions. If you have or suspect
that you have a medical problem or condition, please contact a qualified health
care professional immediately. If you are in the United States and are experiencing
a medical emergency, please call 911 or call for emergency medical help on the nearest
telephone.
Terms
Use of the Site is subject to the following terms of use. MD Synergy may modify
these terms and conditions at any time, and such modifications shall be effective
immediately upon posting the modified terms and conditions on the Site. You agree
to review the agreement periodically to be aware of such modifications, and your
accessing or using the service constitutes your acceptance of the agreement as it
appears at the time of your access or use. From time to time, MD Synergy may offer
website visitors the opportunity to participate in additional features or services
through the Site. You may be required to enter into additional agreements or authorizations
before you can access such features or services.
Intended for users 18 and older
The Site is intended for use by individuals 18 years of age or older. This website
is not directed for use by children under the age of 18. Users under the age of
18 should get the assistance of a parent or guardian to use this site.
You agree that you will not: • Upload or transmit any communications or content
of any type that may infringe or violate any rights of any party
• Use this website for any purpose in violation of local, state, national or international
laws
• Use this site as a means to distribute advertising or other unsolicited material
to any third party
• Use this website to post or transmit material that is unlawful, obscene, defamatory,
threatening, harassing, abusive, slanderous, hateful or embarrassing to any other
person or entity
• Attempt to disable, "hack" or otherwise interfere with the proper functioning
of this website
If you use any part of the Site requiring secure access, you are responsible for
maintaining the confidentiality of your account and password and for restricting
access to your computer, and you agree to accept responsibility for all activities
that occur under your account or password.
Termination of use
MD Synergy may, in its sole discretion, terminate your account or your use of the
Site at any time. You are personally liable for any orders that you place or charges
that you incur prior to termination.
MD Synergy reserves the right to change, suspend or discontinue all or any aspects
of the Site at any time without prior notice.
eCommerce
One-time charges. A valid credit card number, expiration date and card security
code is required for all transactions via the Site. If the practice is unable to
charge the full cost of your treatment/visit to the credit card you provide, we
may cancel your order or request an alternate form of payment. MD Synergy integrates
with Easy Pay for credit card processing. Easy Pay’s designated credit card processor
will collect your credit card information and related personal information for its
use in processing your payment for the service charges incurred by you. Any complaints
or grievances regarding the processing of your payment should be addressed to the
Practice at the contact information provided by the Practice at the time of your
visit. You understand that the website will reflect the balance based on the Practice
terms and conditions. .
Responsibility for charges and fees. You are solely responsible for all charges
and applicable fees (including delivery charges, taxes and any fees assessed by
your bank) associated with your order.
Indemnification
You agree that you will indemnify MD Synergy against any damages, losses, liabilities,
judgments, costs or expenses (including reasonable attorneys' fees and costs) arising
out of a claim by a third party relating to materials you have posted or other actions
taken by you on the Site.
Indemnification
You may not copy, reproduce, republish, upload, post, display, transmit or frame
any of these materials without prior written consent from the copyright owners,
except that you may view, download, display and print a single copy of these materials
on a single computer for personal, noncommercial use only, so long as: you do not
alter or modify the materials in any way; you include all applicable notices and
disclaimers (including copyright notices); and you do not use the materials in a
way that suggests an association with MD Synergy. You understand and agree that
title to these materials shall not pass to you or any other user.
Disclaimers
YOU UNDERSTAND AND AGREE THAT SITE AND ANY SERVICES, CONTENT OR INFORMATION CONTAINED
ON OR PROVIDED BY SITE IS PROVIDED ON AN "AS IS" BASIS. MD SYNERGY DOES NOT MAKE
ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING
WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE
OR ANY MERCHANDISE, INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE. IN ADDITION,
MD SYNERGY DOES NOT GUARANTEE THAT USE OF THE SITE WILL BE FREE FROM TECHNOLOGICAL
DIFFICULTIES INCLUDING, BUT NOT LIMITED TO, UNAVAILABILITY OF INFORMATION, DOWNTIME,
SERVICE DISRUPTIONS, VIRUSES OR WORMS, AND YOU UNDERSTAND THAT YOU ARE RESPONSIBLE
FOR IMPLEMENTING SUFFICIENT PROCEDURES AND CHECKPOINTS TO SATISFY YOUR PARTICULAR
REQUIREMENTS FOR ACCURACY OF DATA INPUT AND OUTPUT.
Limitations of liability
THE USE OF THE SITE IS ENTIRELY AT YOUR OWN RISK, AND IN NO EVENT SHALL MD SYNERGY
BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY,
PUNITIVE, OR ANY OTHER MONETARY OR OTHER DAMAGES, FEES, FINES, PENALTIES, OR LIABILITIES
ARISING OUT OF OR RELATING IN ANY WAY TO THIS SERVICE, OR SITES ACCESSED THROUGH
THIS SERVICE, AND/OR CONTENT OR INFORMATION PROVIDED HEREIN. YOUR SOLE AND EXCLUSIVE
REMEDY FOR DISSATISFACTION WITH THE SERVICE IS TO STOP USING THE SERVICE. USER HEREBY
ACKNOWLEDGES THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE AND SERVICES
AVAILABLE THROUGH THE SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
Links to third party websites
The Site might contain links to other sites operated by third parties, including
but not limited to third party sites that may display the MD Synergy trademarks
("Third Party Site," "Third Party Sites"). These links are available for your convenience
and are intended only to enable access to these Third Party Sites and for no other
purpose. MD Synergy does not warrant or make any representation about the substance,
quality, functionality, and accuracy, fitness for a particular purpose, merchantability
or any other representation about any Third Party Site or its content. A link to
a Third Party Site on the Site does not constitute sponsorship, endorsement, approval
or responsibility for any Third Party Site. MD Synergy makes no representation or
warranty as to any products or services offered on any Third Party Site. The conditions
of use and privacy policy of any Third Party Site may differ substantially from
the conditions of use and legal notices that apply to your use of the Site. Please
review the conditions of use for all Third Party Sites for more information about
the terms and conditions that apply to your use of Third Party Sites.
Jurisdiction
You agree that any dispute or claim (including personal injury claims) related to your use of the Site is subject to the exclusive jurisdiction of the appropriate court in the state in which your care was originally given on-site by the Practice, or at which care was requested, and will be adjudicated pursuant to the laws of that state. This agreement also applies to anyone claiming on your behalf.
Contact information
If you have any questions regarding this website, your enrollment or any other question, please contact the medical provider or medical practice through whom you obtained your Patient Portal enrollment materials.
If you have any questions about the MD Synergy Privacy Policy, please contact support@mdsynergy.com